Shipping

Click & Collect allows you to purchase goods through the Nutrition Warehouse website and pick them up at our Manakau Store at a time that's convenient for you. Your goods are reserved and paid for before you arrive, so all you need to do is collect and go. Best of all Click and Collect is a free service, so no shipping or handling charges!

Express Delivery anywhere in New Zealand is available for orders under 10kg at a flat rate of $9.99. Standard Delivery anywhere in New Zealand, for any size order under $60 is a flat rate of $3.99.

If your order totals over $60, then you have the option of Free Delivery.

Most customers receive their supplements in 1-4 business days! As long as:

You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay

Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)

Your delivery address is not in a remote location

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur for custom delivery instructions.

Please note: during sale events, both Standard and Express deliveries may experience delays

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm NZST on 0800 837 785 and they will help track down your order as soon as possible.

If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm NZST on 0800 837 785 and they will assist you as soon as possible.

* Please make sure you keep the product so we can amend your order issue.

Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

Limits Of Freight Protection:

How to Lodge a Freight Protection Claim:

Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $3.99 (standard) shipping charge which would equal $6.94 in total.

Freight Protection is an optional addon and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 09 2612430. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm NZST. Please note that our service team is unavailable on Queensland Public Holidays.